Lone Star Career Opportunities

Make a Difference!

Would you like to go home every day knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team and make a difference in one of the most prominent agencies in the country.

Open Positions

  Big Brothers Big Sisters is an equal opportunity employer committed to providing a drug free workplace. We currently have the following positions available:

Volunteer Recruitment Manager
Location: Houston, TX

Position Summary:

The Volunteer Recruitment Manager will maintain a consistent presence in the Greater Houston community on behalf of Big Brothers Big Sisters (BBBS) for the purpose of cultivating, managing and sustaining partnerships with mentor-rich organizations. Further, this position will steward individual volunteers to the point of application. The candidate must be a skilled presenter; with a strong ability to share BBBS’s mission, and motivate individuals to take action by becoming volunteers. The candidate must be goal driven, organized, and provide excellent customer service.

 

Essential Functions, Responsibilities, and Activities:
Strategy Execution

  • In collaboration with the Director of Recruitment, cultivate, manage and sustain partnerships with individuals and mentor-rich organizations to achieve set goals and timelines for all volunteer mentor recruitment needs of BBBS
  • Build positive relationships with all stakeholders to recruit and retain contacts and grow partnership opportunities including local businesses, association memberships, corporate partner and agency events, chambers, diversity-focused affinity groups,
  • Responsible for staying current on trends that affect our community, including diversity, equity and inclusion, and child/volunteer

      Partner Management and Lead Generation

  • Pursue routine efforts to increase engagement from partners and enhance opportunities for volunteer mentor recruitment within their organization.
  • Engage in the generation of new partnerships and work with existing partners to inspire new interest in program models best suited to their
  • Ensure opportunities align with the broader recruitment strategy and prioritize diversity, equity and inclusion.

      Management

  • Develop a system in collaboration with Director of Volunteer Recruitment to report on progress, identify shortfalls, and develop strategies to ensure volunteer recruitment efforts align with the established timeline for achieving new match
  • Routinely refer to Agency database (Salesforce) and systems for the purpose of reporting and data integrity.

 

Community Events

  • Attend community events through independent outreach and collaboration of Volunteer Recruitment, maintain an external presence and effectively communicate the Houston market’s volunteer mentor needs and increase recruitment

 

Education, Experience, and Other Requirements

  • Bachelor’s degree and/or equivalent experience in sales, public relations, marketing, recruitment; 2 to 3 years preferred
  • Strong interest or entry level experience in sales, client management, and/or recruitment; 2 to 3 years preferred
  • Must be a skilled presenter; with a strong ability to share BBBS’s mission, and motivate individuals to take action by becoming volunteers
  • Must be goal driven, organized, and customer-service minded
  • Demonstrated experience working with multiple clients at one time
  • Experience working with diverse population is required.
  • Demonstrated track record of meeting goals and objectives
  • Demonstrated advanced proficiency with Microsoft Word, Outlook, and Excel
  • Availability and flexibility to accommodate early weekday morning and evening hours and weekend hours, as well as travel to varying local venues

Willingness to work within culturally diverse environments

Program Generalist – Match Services
Location: Houston, TX

Position Summary:

The Program Generalist – Match Services will provide delivery of Program services to agency clients and volunteers. May be responsible for any or all Program functions in regional area to provide services to clients and volunteers from inquiry to match completion.

 

Essential Functions, Responsibilities, and Activities:
Match Support

  • Maintain an assigned caseload of Community and/or School Based and/or mentor2.0 matches as assigned and provide match support and relationship development as defined in the Program Manual
  • Contact volunteers, parents and youth according to agency standards based on length of match to:
  • Provide both on-going risk management and support to keep the match going
  • Discuss match activities, personal safety reminders, and goal accomplishments
  • Make assessments of individual training needs, information, and support needs for   each participant; and
  • Share information about agency activities
  • Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
  • Conduct match introductions and match closures according to BBBSA and agency standards
  • Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
  • Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
  • Attend and participate in all team, staff and program meetings
  • Assist with agency program events as needed
  • Maintain state licensure, when applicable
  • Other duties as assigned

 

Mentor 2.0

In addition to the responsibilities listed above:

  • Facilitate high impact relationships between mentor2.0 pairs, including enrollment; monitoring participation; providing individualized attention; proactively assisting relationships through regular communication, support and advice; and identifying pairs who need additional support and implement strategies to improve relationships
  • Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client
  • Lead weekly mentor2.0 class for mentees at participating schools, including discussion of weekly curriculum
  • Lead orientations and training for teachers and mentees
  • Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. career workshops, museum visits, end-of-year events), overseeing all logistics, content, and budgets, including evening and weekend commitments
  • Develop and manage relationships with schools, including teachers and administration
  • Track program participation, conduct pre-, mid-, and post-program evaluations
  • Support all aspects of mentor2.0 program implementation

 

Education, Experience, and Other Requirements

  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology, psychology, or education
  • One year experience in a social service or teaching field preferred
  • Prior experience with intake and assessment of adults and/or youth preferred
  • Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
  • Must be willing and able to work with diverse
  • Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area
  • Bilingual English/Spanish fluency preferred
  • American Sign Language skills helpful, but not required

Program Generalist – Match Services (Bilingual Spanish)
Location: Houston, TX

Position Summary:

The Program Generalist – Match Services will provide delivery of Program services to agency clients and volunteers. May be responsible for any or all Program functions in regional area to provide services to clients and volunteers from inquiry to match completion.

 

Essential Functions, Responsibilities, and Activities:
Match Support

  • Maintain an assigned caseload of Community and/or School Based and/or mentor2.0 matches as assigned and provide match support and relationship development as defined in the Program Manual
  • Contact volunteers, parents and youth according to agency standards based on length of match to:
  • Provide both on-going risk management and support to keep the match going
  • Discuss match activities, personal safety reminders, and goal accomplishments
  • Make assessments of individual training needs, information, and support needs for   each participant; and
  • Share information about agency activities
  • Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
  • Conduct match introductions and match closures according to BBBSA and agency standards
  • Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
  • Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
  • Attend and participate in all team, staff and program meetings
  • Assist with agency program events as needed
  • Maintain state licensure, when applicable
  • Other duties as assigned

 

Mentor 2.0

In addition to the responsibilities listed above:

  • Facilitate high impact relationships between mentor2.0 pairs, including enrollment; monitoring participation; providing individualized attention; proactively assisting relationships through regular communication, support and advice; and identifying pairs who need additional support and implement strategies to improve relationships
  • Provide timely and comprehensive assessments and recommendations for participation in the program based upon interviews and other information from each volunteer and client
  • Lead weekly mentor2.0 class for mentees at participating schools, including discussion of weekly curriculum
  • Lead orientations and training for teachers and mentees
  • Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. career workshops, museum visits, end-of-year events), overseeing all logistics, content, and budgets, including evening and weekend commitments
  • Develop and manage relationships with schools, including teachers and administration
  • Track program participation, conduct pre-, mid-, and post-program evaluations
  • Support all aspects of mentor2.0 program implementation

 

Education, Experience, and Other Requirements

  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology, psychology, or education
  • One year experience in a social service or teaching field preferred
  • Prior experience with intake and assessment of adults and/or youth preferred
  • Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
  • Must be willing and able to work with diverse
  • Flexibility and availability to work early evening weekday hours and occasional weekends, as well as travel in the assigned service area
  • Bilingual English/Spanish fluency required
  • American Sign Language skills helpful, but not required

Partnership Specialist
Location: Arlington, TX

Position Summary:

The Partnership Specialist provide direct delivery of the mentor2.0 program. May also conduct enrollment interviews, facilitate programming and support matches within other programs..

 

Essential Functions, Responsibilities, and Activities:

  • Enroll volunteers and children including oversight of the application, screening and matching process
  • Facilitate high impact relationships between matches including enrollment, monitoring participation, providing individualized attention, proactively assisting relationships through regular communication, support and advice, and identifying matches who need additional support and implement strategies to improve relationships
  • Lead weekly mentor2.0 class for mentees at participating schools including supporting one of our urban all-male secondary educational academies along with leading discussion of weekly curriculum
  • Lead orientations and training for teachers and mentees
  • Organize and staff monthly mentor-mentee events by overseeing all logistics, content, and budgets. Also responsible for multiple large scale and multifaceted events (i.e. career workshops, museum visits, end-of-year events) as budget allows
  • Develop and manage relationships with schools, including teachers and administration
  • Track match participation, engagement and outcomes, such as participation benchmark, iMentor surveys and all other BBBS surveys
  • Support all aspects of program implementation
  • Attend and participate in all team, staff, and program meetings
  • Assist with fund development special events and match activities
  • Other duties as assigned
  • Maintain state licensure, when applicable

Education, Experience, and Other Requirements

  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
  • One year experience in a social service or teaching field preferred
  • Prior database experience required
  • Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
  • Experience working with diverse population is required.
  • Flexibility and availability to work evening hours and occasional weekends, as well as travel in the assigned service area
  • Experience working with young people in groups settings preferred
  • Comfortable in public speaking role
  • Bilingual skills, particularly Spanish, a plus

Partnership Specialist
Location: Dallas, TX

Position Summary:

The Partnership Specialist will provide direct delivery of mentor2.0 program leveraging technology-based approaches to youth mentoring and education.

 

Essential Functions, Responsibilities, and Activities:

  • Enroll volunteers and children including oversight of the application, screening and matching process
  • Facilitate high impact relationships between 100 mentor2.0 pairs, including enrollment; monitoring participation; providing individualized attention; proactively assisting relationships through regular communication, support and advice; and identifying pairs who need additional support and implement strategies to improve relationships
  • Lead weekly mentor2.0 class for mentees at participating schools, including discussion of weekly curriculum
  • Lead orientations and training for teachers and mentees
  • Organize and staff multiple large scale and multi-faceted mentor-mentee events (i.e. career workshops, museum visits, end-of-year events), overseeing all logistics, content, and budgets, including evening and weekend commitments
  • Develop and manage relationships with schools, including teachers and administration
  • Track program participation, conduct pre-, mid-, and post-program evaluations
  • Support all aspects of mentor2.0 program implementation
  • Attend and participate in all team, staff, and program meetings
  • Assist with agency special events as requested
  • Maintain state licensure, when applicable

 

Education, Experience, and Other Requirements

  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
  • One year experience in a social service or teaching field preferred
  • Prior database experience required
  • Intermediate proficiency in Microsoft Word, Outlook and Excel with at least 45 words per minute, error free
  • Must be willing and able to work with diverse populations.
  • Flexibility and availability to work early/evening weekday hours and occasional weekend, as well as travel in the assigned service area as needed
  • Experience working with young people, in groups settings, preferred
  • Comfortable in public speaking role
  • Bilingual skills, particularly Spanish, a plus

Match Support Specialist
Location: Dallas, TX

Position Summary:

The Match Support Specialist will provide regular case management support to match participants to ensure longer and stronger match relationships. Conduct match introductions to launch new match relationships.

 

Essential Functions, Responsibilities, and Activities:

  • Maintain an assigned caseload of 80-100 Community Based and/or School Based matches
  • Contact volunteers, parents and children according to agency standards based on length of match, in order to:
  • Provide both on-going risk management and support to keep the match going;
    -Discuss match activity, personal safety reminders, and goal accomplishments;
    -Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
    -Share information about agency activities, programs, and opportunities to donate
  • Conduct match introductions and match closures according to BBBSA and agency standards
  • Re-engage volunteers, children and parents as appropriate after match closure
  • Conduct match evaluations/satisfaction surveys and annual outcome evaluations with parent, child and volunteer; input according to BBBSA and Case Management Manual
  • Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
  • Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
  • Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate

Education, Experience, and Other Requirements

  • Bachelor’s degree required, preferably in a social or human science, such as social work, sociology or psychology
  • One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
  • Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
  • Prior experience working with a database helpful
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
  • Flexibility to work with diverse populations
  • Bilingual in English/Spanish is preferred/not required.
  • Resides in the Dallas, TX area (Virtual Role) reporting to our Dallas office.

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Big Brothers Big Sisters is an equal opportunity employer

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